SENIOR FRONT OFFICE MANAGER
OKAY PALACE HOTEL
发布于 4天前
岗位描述
Oversee daily Front Office operations. Lead, train, and supervise Front Office staff. Ensure excellent guest satisfaction and service standards. Handle guest complaints and resolve operational issues. Monitor room occupancy, reservations, and front desk performance. Coordinate with Housekeeping, Reservations, and other departments.
岗位职责
Oversee daily Front Office operations.
Lead, train, and supervise Front Office staff.
Ensure excellent guest satisfaction and service standards.
Handle guest complaints and resolve operational issues.
Monitor room occupancy, reservations, and front desk performance.
Coordinate with Housekeeping, Reservations, and other departments.
岗位要求
Minimum 3–5 years of hotel Front Office experience, preferably in a management position.
Strong leadership and communication skills.
Good command of English; additional languages are an advantage.
Knowledge of hotel PMS systems and reservation procedures.
Responsible, professional, and customer-service oriented.
工作地点
Phnom Penh · Khan Doun Penh
Street 19, 42, Phnom Penh, Cambodia
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