Branch Concierge
ABA Bank
Published 4 days ago
Description
Greet customers upon their arrival and leave by implementing the Bank’s 5-Star Service Standard to make a positive first impression on customers; Refer customers to the right and suitable banking services and specialists through queue ticketing by maintaining an acceptable level of ABA’s product and service knowledge and customer satisfaction; Educate customers about Automated Teller Machine (ATM) and Cash-in Kiosk Machine (CiM) usage to ensure its fast and convenient transactions and keep them from being conned; Guide customers to download and register to ABA Mobile App and i-Banking in order to increase number of digital self-service banking; Keep promoting the Bank’s products and services to increase brand awareness and customer traffic; Create effective referral networks including internal relationship, existing customers and local market activities.
Requirements
High school diploma or associate degree in finance and banking, accounting or any relevant field;
None to one year of working experiences in frontline;
Ability to use and communicate in both Khmer and English;
Basic Microsoft Office and Bank’s software;
Good customer services skills;
Good math skills, teamwork, problem solving, negotiation and interpersonal skill;
Strong dedication to accuracy and efficiency.
Work Location
Kandal Province · S'ang
Preaek Run Village, Preaek Koy Commune, S’ang District, Kandal Province, Kandal Province, Cambodia
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